Returns and Exchanges

We want our customers to be completely satisfied. If there is a problem with your order we will gladly accept returns of unopened products within 30 days of receipt, with the following exceptions and conditions:

• We cannot return bulk candy, personalized product or custom orders.
• Apparel must have the original tags still attached and must be unworn.

We do recognize that sometimes product gets damaged en route. If this happens, we request that you hold onto the product and call our customer service line at 1-866-939-5267 immediately. In order to receive a credit or replacement/exchange customer service will need pictures and/or return of the product.

• Please indicate the product name, item number and reason for your exchange/return. Please note, original order shipping costs are not refundable or transferable.

• Send the package to us at the address below:

  Dylan's Candy Bar
  Customer Service
  315 E. 62nd Street, 6th FL
  New York, NY 10065

Customers are responsible for the shipping costs on all returns/exchanges. Please use a responsible carrier for your return, one that can provide you with a tracking number. Dylan's Candy Bar is not responsible for lost or damaged shipments.

For your convenience, online purchases may be returned to any Dylan's Candy Bar store for immediate credit. Proof of purchase (order confirmation, packing slip or receipt) is required for reimbursement of the full purchase, minus shipping.

We will return the product purchase amount in the manner in which you paid.

Please allow a minimum of 21 days to receive and process your return or exchange.