Dylan's Candy Bar®

Design Shoppe FAQs

What is the lead time for a personalized order once placed??

There is an estimated processing time before shipment of 7-10 business days not including weekends or holidays.

What if I need assistance placing my order?

You can contact our customer service department at 1.866.939.5267 or customerservice@dylanscandybar.com Monday-Friday 9am-5pm EST for assistance.

Can I upgrade my order?

Although expedite shipping is an option at check out, please note we cannot guarantee expediting the 7-10 business day processing time before shipment.

Can I change or cancel my order once placed?

Your design shoppe order is made specifically for you to your specifications. Accordingly, no changes, cancellations, or returns will be accepted. We appreciate your understanding.

If I have both non personalized items and personalized items, will they ship together and if not will I be charged for shipping twice?

Please note both non personalized items and personalized items will be treated as separate orders and both will be charged shipping once shipped.

Can my order be picked up?

Personalized orders placed on our website cannot be picked up. If you prefer pick up, we suggest going to one of our store locations to inquire.

Can I order internationally?

Unfortunately at this time Design Shoppe orders are only shipped within the US.

What freight company do you use to ship personalized orders?

We use UPS to ship Design Shoppe orders. For more shipping details, please visit our Shipping Information page.

If I'm not satisfied with my personalized order, can I return it for a refund?

Be sure to review your design carefully and use high quality images as advised on the site, as low quality ones may result in a grainy outcome which we are not responsible for. We make these orders specifically for you, so unfortunately there are no refunds or returns. *Note: As always, if we make a mistake, we will work with you to resolve the problem.

Can I place a personalized order using a gift card?

Unfortunately, at this time we only accept major credit cards for payment for online orders.

Can I use Trademarked material in my design?

Unfortunately no, please use only content you own and/or have the rights to. Please see our Terms & Conditions for more information on Trademarked material.