Dylan's Candy Bar Box FAQs
What is Dylan's Candy Bar Box?
Hey there, sweet friend! Dylan's Candy Bar Box is a subscription service that provides monthly packages of specially curated candy assortments, chocolates and lifestyle products to subscribers.
What are the different Dylan's Candy Bar Box subscriptions and how are they priced?
We know everyone has favorites! We offer options to cater to different tastes and budgets. Current options include:
- Dylan's Candy Bar Box Signatures
- 3 Months: $99
- 6 Months: $189
- 12 Months: $379
- Dylan's Candy Bar Box Chocolates
- 3 Months: $119
- 6 Months: $229
- 12 Months: $439
I just signed up for a Dylan's Candy Bar Box subscription. What will I receive?
First off, congratulations! Dylan's Candy Bar Box shipments can include packaged and bulk items as well as lifestyle products—all contained in a beautiful box that's just as much of a treat to open!
If I have a gift subscription, what happens when I receive my last month?
Easy as pie! Subscriptions will automatically end once the total number of shipments for a particular order is met according to the respective 3, 6 or 12 month options.
What is your cancellation policy?
Oh, no! Subscriptions cannot be canceled or modified once processed. No refunds will be given. Recipient shipping addresses cannot be changed once an order is processed, since we will already be hard at work getting everything ready!
How do I give Dylan's Candy Bar Box as a gift?
We believe gifting should be simple and fun! Just enter in the recipient's name and address in the shipping field when placing your order. You will even receive a confirmation email with a PDF certificate to print and present to the recipient. (Sweet news!)
I have very specific dietary requirements. Can you accommodate my special needs?
Unfortunately at this time we have pre-determined monthly boxes and cannot make special exceptions for allergy requirements. We do, however, offer a variety of options to purchase on our website that could potentially fulfill your needs, so be sure to shop around!
Where can I send my Dylan's Candy Bar Box gift?
Dylan's Candy Bar Box ships across the US. We are not able to ship to post office boxes at this time. For more shipping details, please visit our Shipping Information page.
When will my gift ship?
Each monthly shipment will be processed for the month if the order is placed before the 21st of a given month. Any order processed after the 21st of the month will receive first shipment in the next calendar month. (For example: an order placed between March 1st - 21st would receive first shipment in March, any order placed on March 22nd or later would receive first shipment in April.) Orders begin shipping during the first calendar week of each month. It is possible some shipments may be sent out as late as the third week of a given month depending on volume and seasonality-we want to ensure exceptional package quality every time!
What happened at the end of a gifting period?
No worries, here! Subscriptions will automatically end once the total number of shipments for a particular order is met according to the respective 3, 6 or 12 month options.
Will I be notified when my Dylan's Candy Bar Box gift box ships?
Unfortunately at this time we cannot offer a shipment confirmation. Be on the lookout for updates to this policy in the future!
Can a gift recipient change their shipping address during the subscription period?
Absolutely! Simply give us a call at 1-866-939-5267 or email us at CustomerService@DylansCandyBar.com and a Dylan's Candy Bar Box concierge will be happy to facilitate the change.