How do you ship chocolate and candy during warm months?
From May through September, we carefully package our confections with insulation and ice packs to maintain freshness. Kindly note that during these months, UPS 2nd Day and UPS Ground orders only ship Monday through Wednesday. UPS Next Day orders ship Monday through Thursday. To ensure product freshness, we do not ship on Fridays.
During times of exceptionally hot weather, we recommend expedited shipping to reduce the time products will spend in a warehouse, vehicle, or in transit.
To learn more about our shipping process, please visit https://www.dylanscandybar.com/pages/shipping-information.
What do I do if my product arrives melted?
We’re sorry about this! Our products are packaged with great care in order to withstand heat and humidity, but we understand some products are still susceptible to melting in inclement weather.
If you have received melted product, please send a photo to our Customer Service Team at email@example.com or Live Chat us on DylansCandyBar.com within 24 hours of UPS delivering the package. We will be happy to assist you in receiving a replacement or an E-Gift Card for future purchase.
Do orders with multiple products always ship together?
Custom-made items including Candy Cakes, BashCakes®, and our fudge items ship separately. They will be shipped directly from our vendors. We may also ship our larger items, such as Sweet Treat Towers and Hat Box Gift Baskets, separately. All other orders with multiple products will ship together.
How will I know when my order ships?
We will send you an email when your order has been processed and your sweet treats are on the way! Please allow 1-2 business days minimum processing time in addition to transit time.