Frequently Asked Questions

SHIPPING & HANDLING

How do you ship chocolate and candy during warm months?
From May through September, we carefully package our confections with insulation and ice packs to maintain freshness. Kindly note that during these months, UPS 2nd Day and UPS Ground orders only ship Monday through Wednesday. UPS Next Day orders ship Monday through Thursday. To ensure product freshness, we do not ship on Fridays.

During times of exceptionally hot weather, we recommend expedited shipping to reduce the time products will spend in a warehouse, vehicle, or in transit.

To learn more about our shipping process, please visit https://www.dylanscandybar.com/pages/shipping-information.

What do I do if my product arrives melted?
We’re sorry about this! Our products are packaged with great care in order to withstand heat and humidity, but we understand some products are still susceptible to melting in inclement weather.

If you have received melted product, please send a photo to our Customer Service Team at customerservice@dylanscandybar.com or Live Chat us on DylansCandyBar.com within 24 hours of UPS delivering the package. We will be happy to assist you in receiving a replacement or an E-Gift Card for future purchase.

Do orders with multiple products always ship together?
Custom-made items including Candy Cakes, BashCakes®, and our fudge items ship separately. They will be shipped directly from our vendors. We may also ship our larger items, such as Sweet Treat Towers and Hat Box Gift Baskets, separately. All other orders with multiple products will ship together.

How will I know when my order ships?
We will send you an email when your order has been processed and your sweet treats are on the way! Please allow 1-2 business days minimum processing time in addition to transit time.

RETURNS

What is your return policy? 
We’re very sorry, but given the perishable nature of our products, all food items are final sale and nonrefundable. Nonfood items are able to be returned within 30 days of purchase for a refund to the original payment method if returned with a receipt, in the store packaging, and with tags attached.

If you are concerned about the quality of your treats, please contact our Customer Service team at 866.939.5267 or customerservice@dylanscandybar.com within 24 hours of receiving your order.

If you purchased Dylan’s Candy Bar products from one of our retail partners, please contact the store where the original purchase was made. You can often find their return policy on your receipt or their website!

 

PRODUCTS

Are all of your products available online?
Our sweet selection of items varies between our online and retail stores, but we consistently rotate our products. If you're looking for a specific item that's not available online, please reach out to our LiveChat on DylansCandyBar.com Monday-Friday during our business hours of 9am-5pm EST or email us at customerservice@dylanscandybar.com. If you have a question for a specific store, you can find the phone number here.

Are items on sale on DylansCandyBar.com also on sale in stores?
No. Sale items on DylansCandyBar.com are online exclusives.  

If I’m gifting my order of sweet treats, will prices be included on the packing slip?
You can rest assured that the packing slips we place in our shipments do not state pricing or credit card information. Our general packing slips include the order number, items ordered, shipping address, and gift message when applicable./span>

How do I create a custom gift basket?
Our Personal Shoppers are excited to assist you with in-depth product advice and help customizing gifts, favors or large quantity orders for any special occasion.

Our fun and flavorful presents are guaranteed to sweeten the lives of every recipient on your list! Contact our Personal Shoppers for a sweet VIP experience, They will guide you every step of the way.

PersonalShopping@DylansCandyBar.com I 212 620 2700 x 4014

Can I purchase a gift card online?
We're so happy you want to sweeten someone's life with a Dylan's Candy Bar gift card! We currently offer E-Gift Cards that are able to be redeemed in-store and online. Our physical Store Gift Cards can only be purchased in-store, but are able to be redeemed in-store or online. Learn more about our gift cards & check your E-Gift Card balance here! To check your physical Store Gift Card balance, please contact customer care at CustomerService@DylansCandyBar.Com

Do you offer candy for specific dietary restrictions?
Yes! We have a wide variety of sweet treats that are suitable for specific dietary restrictions, such as gluten-free, sugar-free, vegan, kosher, & more. For those with nut allergies, please note that unless stated, our products are not made in a dedicated nut-free facility.

Do you sell kosher candy?
Yes! We offer a wide variety of treats that have been manufactured in kosher-certified factories.

Where can I find a product’s allergen information?
Allergen information and ingredients can be found on our product labels and most of our webpages. Please note that many of our treats are manufactured in facilities that also process products with common allergens. Please reach out to our Customer Service Team through LiveChat on DylansCandyBar.com during business hours or email us at customerservice@dylanscandybar.com to learn more about sweet treats that safely suit your needs.

What is Prop65?
Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. For more information, go to P65Warnings.ca.gov.

OTHERS

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express credit cards, Visa and MasterCard debit cards, and gift cards.

Can you make a donation to my charity or event?
While we’d love to honor all donation requests, we receive more requests than we can accommodate. As a result, we are not currently accepting solicitations for donations. We wish you the best with your fundraising efforts!

Who do I contact for wholesale inquiries?
For wholesale inquiries, please reach out to wholesaleorders@dylanscandybar.com.

Who do I contact for media inquiries?
For media inquiries, please reach out to press@dylanscandybar.com.

PERSONAL SHOPPING

How do I create a custom gift basket?
Our Personal Shoppers are excited to assist you with in-depth product advice and help customizing gifts, favors or large quantity orders for any special occasion.

Our fun and flavorful presents are guaranteed to sweeten the lives of every recipient on your list! Contact our Personal Shoppers for a sweet VIP experience, They will guide you every step of the way.

PersonalShopping@DylansCandyBar.com I 212 620 2700 x 4014

How can I throw a Dylan’s Candy Bar Party at my home, office or for any special event?
Bring the magic of Dylan’s Candy Bar home! With a DIY Candy Buffet Package, you can turn any occasion into a celebration. Browse our party packages.

Contact our Personal Shopping & Events Team for a custom setup—we’re happy to help! PersonalShopping@DylansCandyBar.com I 212 620 2700 x 4014

Do you have Corporate Gifting?
Our esteemed candies make the most memorable corporate gifts! Whether you’re looking for holiday season surprises or sweets for an event, we work with you to provide customized, tasty, & top-of-the-line treats that coworkers, clients, & more will love. Plus, most bulk orders qualify for discounts We make gifting easy – every item in our Corporate Gifts Catalog is able to be personalized with your logo and message of choice. From our Candy Cakes to our Tackle Boxes to so much more, gifting has never been so sweet.

Contact our Personal Shopping experts who will work with from start to finish. PersonalShopping@DylansCandyBar.com  I 212 620 2700 x 4014

Do you offer a volume order discount?
Yes! If you are interested in placing a bulk order, please contact our Personal Shopping Team.

Norma Hafif-Dayan, Director Personal Shopping
Email: ndayan@dylanscandybar.com

Call: 646-553-4823

Carmine Proto, Assistant Personal Shopping
Email: cproto@dylanscandybar.com

Call: 646-419-2006

Our Personal Shopping Experts can assist you with in-depth product advice and customizing gifts, favors, or large quantity orders for any special occasion.

Are items on sale on DylansCandyBar.com also on sale in stores?
Yes! The retail prices of full-price and sale items are the same in stores and online, with the exception of instances when there is a limited-time promotion occurring exclusively online. We do not dictate prices to our wholesale partners.

EMAIL & TEXT SIGN-UP OFFER TERMS

Offer valid for one month after sign-up on full-price merchandise only at www.DylansCandyBar.com. One-time usage. To redeem, enter code at checkout. Not valid on previous purchases, corporate gifting, or personal shopping bulk orders. Offer cannot be combined with other offers or promotions. Candy Cakes, Cotton Candy Cakes, BashCakes, and Fudge are excluded from offers and promotions. Additional exclusions may apply.

PROMOTION EXCLUSIONS

Promotions exclude Candy Cakes, Cotton Candy Cakes, BashCakes, and Fudge. Promotions are not valid on previous purchases, corporate gifting, or personal shopping bulk orders. Additional exclusions may apply.