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Frequently Asked Questions

How do you ship chocolate and candy during warm months?
From May through September, we carefully package our confections with insulation and ice packs to maintain freshness. Kindly note that during these months, UPS 2nd Day and UPS Ground orders only ship Monday through Wednesday. UPS Next Day orders ship Monday through Thursday. To ensure product freshness, we do not ship on Fridays.

During times of exceptionally hot weather, we recommend expedited shipping to reduce the time products will spend in a warehouse, vehicle, or in transit.

To learn more about our shipping process, please visit https://www.dylanscandybar.com/pages/shipping-information.

What do I do if my product arrives melted?
We’re sorry about this! Our products are packaged with great care in order to withstand heat and humidity, but we understand some products are still susceptible to melting in inclement weather.

If you have received melted product, please send a photo to our Customer Service Team at customerservice@dylanscandybar.com or Live Chat us on DylansCandyBar.com within 24 hours of UPS delivering the package. We will be happy to assist you in receiving a replacement or an E-Gift Card for future purchase.

Do orders with multiple products always ship together?
Custom-made items including Candy Cakes, BashCakes®, and our fudge items ship separately. They will be shipped directly from our vendors. We may also ship our larger items, such as Sweet Treat Towers and Hat Box Gift Baskets, separately. All other orders with multiple products will ship together.

How will I know when my order ships?
We will send you an email when your order has been processed and your sweet treats are on the way! Please allow 1-2 business days minimum processing time in addition to transit time.

What is your return policy? 
We’re very sorry, but given the perishable nature of our products, all transactions are final sale and nonrefundable. For the safety of our customers & staff, we are unable to accept returns on online orders or in-store purchases.

If you are concerned about the quality of your treats, please contact our Customer Service team at 866.939.5267 or customerservice@dylanscandybar.com within 24 hours of receiving your order.

If you purchased Dylan’s Candy Bar products from one of our retail partners, please contact the store where the original purchase was made. You can often find their return policy on your receipt or their website!

 

Are all of your products available online?
Our sweet selection of items varies between our online and retail stores, but we consistently rotate our products. If you're looking for a specific item that's not available online, please reach out to our LiveChat on DylansCandyBar.com Monday-Friday during our business hours of 9am-5pm EST or email us at customerservice@dylanscandybar.com. If you have a question for a specific store, you can find the phone number here.

Are items on sale on DylansCandyBar.com also on sale in stores?
No. Sale items on DylansCandyBar.com are online exclusives.  

What comes in my package?
We do not include pricing or credit card information in shipments. We include a general packaging slip with order number, shipping address, billing address, gift message (when applicable) and the items ordered.

How do I create a custom gift basket?
Reach out to our gifting department at 866.939.5267 or customerservice@dylanscandybar.com to help you put together the gift basket of your sweet dreams! If you’re stuck and need inspiration, we’re more than happy to offer suggestions and work with you to bring your vision to life.

Can I purchase a gift card online?
We’re so happy you want to sweeten someone’s life with a Dylan’s Candy Bar gift card! At this time, we do not offer the option to purchase gift cards online but we’re working to make this available soon.

Do you offer candy for specific dietary restrictions?
Yes! You can use our category filters to find candies that are suitable for specific diets, such as gluten-free, sugar-free, vegan and more.

Do you offer kosher candy?
Yes, we offer candy that is manufactured in kosher-certified factories. You can search “kosher” on our site to find these items.

Where can I find a product’s allergen information?
You can find allergen information and ingredients on all of our product packaging and webpages. Please note that most of our candies are made in facilities that also manufacture products with common allergens. If you have a food allergy, we would recommend contacting our customer service to learn about products that safely suit your needs.

What is Prop65?
Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. For more information, go to P65Warnings.ca.gov.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express credit cards, Visa and MasterCard debit cards, and gift cards.

Can you make a donation to my charity or event?
While we’d love to honor all donation requests, we receive more requests than we can accommodate. As a result, we are not currently accepting solicitations for donations. We wish you the best with your fundraising efforts!

Who do I contact for wholesale inquiries?
For wholesale inquiries, please reach out to wholesaleorders@dylanscandybar.com.

Who do I contact for media inquiries?
For media inquiries, please reach out to press@dylanscandybar.com.