Are all of your products available online?
Our sweet selection of items varies between our online and retail stores, but we consistently rotate our products. If you're looking for a specific item that's not available online, please reach out to our LiveChat on DylansCandyBar.com Monday-Friday during our business hours of 9am-5pm EST or email us at customerservice@dylanscandybar.com. If you have a question for a specific store, you can find the phone number here.
Are items on sale on DylansCandyBar.com also on sale in stores?
No. Sale items on DylansCandyBar.com are online exclusives.
If I’m gifting my order of sweet treats, will prices be included on the packing slip?
You can rest assured that the packing slips we place in our shipments do not state pricing or credit card information. Our general packing slips include the order number, items ordered, shipping address, and gift message when applicable./span>
How do I create a custom gift basket?
Our Personal Shoppers are excited to assist you with in-depth product advice and help customizing gifts, favors or large quantity orders for any special occasion.
Our fun and flavorful presents are guaranteed to sweeten the lives of every recipient on your list! Contact our Personal Shoppers for a sweet VIP experience, They will guide you every step of the way.
PersonalShopping@DylansCandyBar.com I 212 620 2700 x 4014
Can I purchase a gift card online?
We're so happy you want to sweeten someone's life with a Dylan's Candy Bar gift card! We currently offer E-Gift Cards that are able to be redeemed in-store and online. Our physical Store Gift Cards can only be purchased in-store, but are able to be redeemed in-store or online. Learn more about our gift cards & check your E-Gift Card balance here! To check your physical Store Gift Card balance, please contact customer care at CustomerService@DylansCandyBar.Com
Do you offer candy for specific dietary restrictions?
Yes! We have a wide variety of sweet treats that are suitable for specific dietary restrictions, such as gluten-free, sugar-free, vegan, kosher, & more. For those with nut allergies, please note that unless stated, our products are not made in a dedicated nut-free facility.
Do you sell kosher candy?
Yes! We offer a wide variety of treats that have been manufactured in kosher-certified factories.
Where can I find a product’s allergen information?
Allergen information and ingredients can be found on our product labels and most of our webpages. Please note that many of our treats are manufactured in facilities that also process products with common allergens. Please reach out to our Customer Service Team through LiveChat on DylansCandyBar.com during business hours or email us at customerservice@dylanscandybar.com to learn more about sweet treats that safely suit your needs.
What is Prop65?
Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. For more information, go to P65Warnings.ca.gov.
