From May through September, we carefully package our confections with insulation and ice packs to maintain freshness. Kindly note that during these months, UPS 2nd Day and UPS Ground orders only ship Monday through Wednesday. UPS Next Day orders ship Monday through Thursday. To ensure product freshness, we do not ship on Fridays. 

During times of exceptionally hot weather, we recommend expedited shipping to reduce the time products will spend in a warehouse, vehicle, or in transit.

To learn more about our shipping process, please visit our Shipping Information page.

At Dylan’s Candy Bar, we want you to be fully satisfied with your purchase. Our products are packaged with great care in order to withstand heat and humidity, but we understand some products are still susceptible to melting in inclement weather.

If you received melted product, please send a photo to our Customer Service Team at CustomerService@DylansCandyBar.com or Live Chat us on DylansCandyBar.com within 24 hours of UPS delivering the package. We will be happy to assist you in receiving a replacement or an E-Gift Card for future purchase. 

Custom-made items including Candy Cakes, BashCakes®, Cotton Candy Cakes, and our fudge ship separately and directly from our vendors. Our larger items may also ship separately. All other orders with multiple products will ship together.

We will send you an email when your order has been processed and your sweet treats are on the way! Please allow a minimum of 1-2 business days for processing time in addition to transit time.

At Dylan’s Candy Bar, we want you to be fully satisfied with your purchase.
Given the perishable nature of most of our products, all edible items are final sale and nonrefundable. However, nonedible items are returnable to the original payment method if they meet all of the following criteria: 

• Items are returned within 30 days of purchase 
• Return is accompanied with an original receipt 
• Item is in original packaging & has tags attached 

Our Customer Service Team is available to assist with any questions or concerns you may have about the quality of your treats. They are available by phone (866.939.5267) 9am-5pm EST Monday through Friday or by email (CustomerService@DylansCandyBar.com). All inquiries must be made within 24 hours of receiving your order.

We appreciate your loyalty. Thank you for your continued support! 

Our sweet selection of items varies between our online and retail stores, but we consistently rotate our products. If you're looking for a specific item that's not available online, please reach out to our Live Chat on DylansCandyBar.com Monday through Friday during our business hours (9am-5pm EST) or email us at CustomerService@DylansCandyBar.com. If you have a question for a specific store, you can find the phone number here.

No. Not all sales shown online are on sale in stores, and our Flagship stores’ sales differ from markdowns in both our licensed retail and airport stores. For specific inventory questions, please contact your local store for more information.

You can rest assured that the packing slips we place in our shipments do not state pricing or credit card information. Our general packing slips include the order number, items ordered, shipping address, and gift message when applicable.

Our Celebrations Team is excited to assist you with in-depth product advice and help customize gifts, favors, or large quantity orders for any special occasion.

Our fun and flavorful presents are guaranteed to sweeten the lives of every recipient on your list! Contact our Celebrations Team for a sweet VIP experience. They will guide you every step of the way.

Fill out a form on our site to get started.

We're so happy you want to sweeten someone's life with a Dylan's Candy Bar gift card! We currently offer E-Gift Cards and Physical Gift Cards that are able to be redeemed both in-store and online.

Our Physical Gift Cards can be purchased in-store and are now available online! Learn more about our gift cards & check your Gift Card balance here!

If you are unable to check your Physical Gift Card balance using the online tool, please contact customer care at CustomerService@DylansCandyBar.Com. 

Yes! We have a wide variety of sweet treats that are suitable for specific dietary restrictions, such as gluten-free, sugar-free, vegan, kosher, & more. For those with nut allergies, please note that unless stated, our products are not made in a dedicated nut-free facility.

Yes! We offer a wide variety of treats that have been manufactured in kosher-certified factories.

Allergen information and ingredients can be found on our product labels and most of our webpages. Please note that many of our treats are manufactured in facilities that also process products with common allergens. Please reach out to our Customer Service Team through Live Chat on DylansCandyBar.com during business hours (Monday through Friday from 9am-5pm EST) or email us at CustomerService@DylansCandyBar.com to learn more about sweet treats that safely suit your needs.

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity.

To read more about Prop 65, click here. 

Our Celebrations Team is excited to assist you with in-depth product advice and help customize gifts, favors, or large quantity orders for any special occasion.

Our fun and flavorful presents are guaranteed to sweeten the lives of every recipient on your list! Contact our Celebrations Team for a sweet VIP experience. They will guide you every step of the way. Fill out a form on our site to get started. 

Bring the magic of Dylan’s Candy Bar home! With a DIY Candy Buffet Package, you can turn any occasion into a celebration. Browse our party packages here.

To get started, please fill out an inquiry form on our Candy Buffet Page. Our team will reach out to you within 1-2 business days.

Our esteemed candies make the most memorable corporate gifts! Whether you’re looking for holiday season surprises or sweets for an event, we work with you to provide customized, tasty, & top-of-the-line treats that coworkers, clients, & more will love.

Plus, most bulk orders qualify for discounts. We make gifting easy – every item in our Corporate Gifts Catalog is able to be personalized with your logo and message of choice. From our Candy Cakes to our Tackle Boxes to so much more, gifting has never been so sweet.

Contact our Personal Shopping experts who will work with you from start to finish.

To get started, please fill out an inquiry form on our Corporate Gifting Page. Our team will reach out to you within 1-2 business days.

Yes! If you are interested in placing a bulk order, please contact our team by filling out the appropriate inquiry form for Corporate Gifting or for everyday Celebrations. 

Please note that these discounts cannot be combined with other online promotions or discounts.

Our Sales Teams can assist you with in-depth product advice and customizing gifts, favors, or large quantity orders for any special occasion.

We accept Visa, MasterCard, Discover, and American Express credit cards.

We also accept PayPal, Shop Pay and Shopify Installments. Dylan’s Candy Bar Gift Cards and Gift Cards bearing the Visa, Mastercard or American Express logos are also accepted.

While we’d love to honor all donation requests, we receive more requests than we can accommodate. As a result, we are not currently accepting solicitations for donations. We wish you the best with your fundraising efforts!

For wholesale inquiries, please fill out the Wholesale Application Form. 

A team member will review and get back to you within 1-2 business days.  

For media inquiries, please reach out to dcbpress@wearesuperjuice.com

Offer valid for one month after sign-up on full-price merchandise only at www.DylansCandyBar.com. One-time usage. To redeem, enter code at checkout. Not valid on previous purchases, corporate gifting, or personal shopping bulk orders. Offer cannot be combined with other offers or promotions. Candy Cakes, Cotton Candy Cakes, BashCakes®, and Fudge are excluded from offers and promotions. Additional exclusions may apply.

Promotions and coupons exclude Candy Cakes, Cotton Candy Cakes, BashCakes®, Bundles, and Fudge. Promotions and coupons are not valid on previous purchases, corporate gifting, or personal shopping bulk orders. Additional exclusions may apply.