Thank you for reviewing the Terms and Conditions (“Terms”) for the “Dylan’s Candy Bar Loyalty Program” (the “Program”). These Terms are between you and Dylan’s Candy Bar LLC and/or its affiliates (“Dylan’s Candy Bar” or “us” or “we”) and govern our respective rights and obligations. Your participation in the Program is subject to these Terms, our Terms of Use, and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements. The Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and Dylan’s Candy Bar related to the Program. Members must provide a valid, unique email address upon enrollment. BY ENROLLING IN THE PROGRAM, YOU AGREE (OR, IF YOU ARE A MINOR, YOUR PARENT OR LEGAL GUARDIAN AGREES) TO BE BOUND BY THESE TERMS. NO PURCHASE IS NECESSARY TO BECOME A DYLAN’S CANDY BAR REWARDS MEMBER. 

If a Member provides any registration data that is untrue, inaccurate, not current or incomplete, or if Dylan’s Candy Bar in its discretion, suspects that a Member’s registration data is untrue, inaccurate, not current or incomplete, Dylan’s Candy Bar has the right to suspend, terminate or refuse the Member’s current or future use of the Program.  

We may make changes to these Terms by posting the new Terms at dylanscandybar.com. If we make material changes or terminate the Program, we will notify you by e-mail and post the new Terms at dylanscandybar.com. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms incorporating such changes or otherwise notified you of such changes. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

• Age: Program membership is open to individual U.S. residents at least 13 years of age. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you may join the Program only with the permission of a parent or guardian. 
• E-Mail, Text, and other Contact Information: By enrolling in the membership, you are also agreeing to receive marketing- and product-related communications from us. Such communications may be in a variety of forms, including e-mails, text messages, and physical mailings to your address. You also agree and acknowledge that Dylan’s Candy Bar will communicate with you about Program changes, rewards and promotional materials via e-mail or text message. You are responsible for ensuring that we have a valid e-mail address and phone number that is capable of receiving text messages. To change the contact information for your account, please contact us at customerservice@dylanscandybar.com. Should you wish to stop receiving promotions-related communications, you may do so at any time by visiting your Account information at https://www.Dylan’s Candy Bar.com/customer/account/ and indicating your preferences for receiving communications. In the event that you decline to receive promotions-related communications, we will continue to communicate with you regarding Program-related matters. 
• Corporate Accounts: Membership in the Dylan’s Candy Bar Rewards program is limited to individuals only. A company which makes purchases through Dylan’s Candy Bar’s custom corporate channel or in connection with PPAI channels or accounts is not eligible for membership. 
• Participating Properties: Your membership is valid at Dylan’s Candy Bar store locations in the United States and dylanscandybar.com (together, “Participating Properties”). Participating Properties do not include airport locations or wholesale accounts. Points may only be accrued and/or redeemed from Dylan’s Candy Bar owned and operated locations. 

After you have been enrolled in the Program, you will have the opportunity to earn or receive Points for every dollar of Net Purchases for your personal use made by you on our website, at any of the Participating Properties or through certain promotional marketing offers. As used herein, “Net Purchases means your purchases – less all sales tax, customs duties, shipping and handling fees, purchases made prior to becoming a member, purchases made for resale (e.g., wholesale account purchases), purchases paid with a reward certificate or points received through the Program, purchases made with a membership-related discount or credit, purchases of Dylan’s Candy Bar gift cards, store credit issued by Dylan’s Candy Bar, sales tax, and certain items that are excluded in particular promotions. We may also, in our sole discretion, identify certain products and offers that are not eligible for receiving points. Points cannot be sold, are not transferrable, and may not be combined with any other accounts or any other rewards program. Points have no cash, trade or barter value. Members have no ownership interest in accrued Points and Points are not the property of Members. Typically, one point will be provided for each $1.00 spent at a Participating Property or on our website for a qualifying purchase, rounding up to account for cents in a purchase, although certain promotions or offers may provide for larger ratios. Returns and other adjustments, such as a price adjustment, may reduce your Points balance. All dollar amounts referred to in these Terms are in U.S. dollars (USD).  

Points will normally post to a member’s account within one (1) business day from the purchase, but may take as long as ten (10) business days from purchase date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account. 

If you made a qualifying purchase and did not provide your account information at the time of purchase, you may request points within thirty (30) days of purchase by contacting: customerservice@dylanscandybar.com. You must have your receipt or other evidence of payment. 

Any identifiable (via their e-mail) customer who made a purchase on or after 01/01/2025, up until the official launch of the program on 5/15/2025, will receive a one-time courtesy points balance based on their purchase, up to a maximum of 1,000 initial points. This balance will be available and redeemable immediately, and will expire on 5/14/2026.

If you placed an order in this window, simply register (or log in) using the same e-mail address you purchased with, and the points will be reflected in your account.

Only merchandise and applicable shipping count towards points balance.

If you believe you made a qualifying purchase and did not receive points, you may request an adjustment by 6/15/2025 by contacting: customerservice@dylanscandybar.com.

You must have your receipt or other evidence of payment. 

Rewards points (“Points”) earned through the Program will expire on a rolling 12 month basis, meaning you may use them for 12 months from the date you earned them. For example: if you earned 200 Points on July 1, 2024, those 200 Points would expire on June 30, 2025. Dylan’s Candy Bar reserves the right to change the expiration date of Points received under the Program. Dylan’s Candy Bar may choose to send email notifications about the status of a member's points, but it is the sole responsibility of the member to monitor when their points are set to expire. Members can view all Points activity from the “Rewards” section of their Account page. You will forfeit all accumulated and unused Points if you close your account or your participation in the Program is terminated and you may not have access to any other Program benefits as determined by Dylan’s Candy Bar in its sole discretion.  

A purchase of $10 or more is required to redeem points. Any coupon codes created from your Points will expire sixty (60) days from the date the coupon code was created. To redeem your points online, log into your Dylan’s Candy Bar Rewards account, and select an eligible reward.  

Unless specifically stated otherwise in connection with a particular benefit or offer, membership benefits may not be assigned or transferred to any other party or person. 

For purposes of these Terms, “Account Activity” means a qualifying purchase linked to your account, use of Points, or any other engagement with your account or the Program that generates points (e.g., participating in a “refer a friend” option). Logging into your account, by itself, is not considered “Account Activity.”

We may use the information you provide or that we otherwise collect about you as a member of the Program or in connection with any Account Activity, including your name, contact information (e.g., e-mail address(es) and phone number(s)), purchasing habits, and other information provided as part of your account with Dylan’s Candy Bar, in accordance with the Dylan’s Candy Bar Privacy Policy, which can be accessed here: https://www.Dylan’s Candy Bar.com/privacy-policy/. The Privacy Policy may be updated from time to time, in which case your engagement in any Account Activity shall be deemed consent to the current version of the Privacy Policy.

Points provided or earned in connection with the Program have no monetary or tangible value. Points are non-transferable and may not be assigned. Only one account membership will receive points in any one transaction, and only one membership may be provided per customer. Additional restrictions may apply to Dylan’s Candy Bar employees.

You may cancel your membership in the Program at any time by contacting customerservice@dylanscandybar.com. If your membership is canceled (either by you or by Dylan’s Candy Bar), you will forfeit any remaining points. Cancellation of your membership will not result in erasure of any information provided by or gathered regarding you. 

We may terminate your account and/or participation in the Program because of suspected or actual conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or to another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms. 

Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights. 

You may view your membership and Account Activity online at www.Dylan’s Candy Bar.com/customer/account/. For information about your membership, contact Dylan’s Candy Bar by e-mail at customerservice@dylanscandybar.com or by phone at (866-939-5267).  

We may, in our discretion, change these Terms, our Privacy Policy, or any aspect of Program membership. If any change to or provision of these Terms is found invalid, void, or for any reason unenforceable, that change or provision is severable and does not affect the validity and enforceability of any remaining changes or conditions. 

THE PROGRAM IS PROVIDED ON AN “AS IS”, “AS AVAILABLE”, AND “WHERE AVAILABLE” BASIS, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DYLAN’S CANDY BAR EXPRESSLY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH DYLAN’S CANDY BAR AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”) AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

IN ADDITION TO OTHER APPLICABLE LIMITATIONS AND EXCLUSIONS IN THE TERMS OF USE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DYLAN’S CANDY BAR OR ITS AFFILIATED ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR DYLAN’S CANDY BAR’S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD. ALL LIMITATIONS OF LIABILITY OF ANY KIND (IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH DYLAN’S CANDY BAR AND THE AFFLIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

These Terms are governed by the laws of the United States (including federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND US, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT DYLAN’S CANDY BAR AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. EXCEPT AS PROVIDED BELOW REGARDING THE CLASS ACTION WAIVER, SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION PROVISION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THE ARBITRATION PROVISION OR ANY PORTION OF THE ARBITRATION PROVISION. ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR AND NOT BY A COURT OR JUDGE; HOWEVER, AS SET FORTH BELOW, THE PRECEDING ARBITRATION REQUIREMENT SHALL NOT APPLY TO DISPUTES TO THE EXTENT RELATING TO THE INTERPRETATION OR APPLICATION OF THE CLASS ACTION WAIVER BELOW, INCLUDING ITS ENFORCEABILITY, REVOCABILITY OR VALIDITY.

YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. Notwithstanding anything to the contrary in this section or any other provision of these Terms or in the American Arbitration Association’s Consumer Arbitration Rules, disputes regarding the enforceability, revocability or validity of the foregoing class action waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (1) the dispute is filed as a class, collective, or representative action, and (2) there is a final judicial determination that all or part of such class action waiver is unenforceable, then the class, collective, and/or representative action, to that extent, must be litigated in a civil court of competent jurisdiction, but the portion of such class action waiver that is enforceable shall be enforced in arbitration.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/aaa/ShowProperty?nodeId=/UCM/ADRSTAGE2021425&revision=latestreleased. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow the terms of these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

IN CONSIDERATION FOR PARTICIPATING IN THE PROGRAM, YOU AGREE THAT THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF CALIFORNIA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST DYLAN’S CANDY BAR ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN THE PROGRAM.

The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Dylan’s Candy Bar, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.